World Business Advices

The reasons why a person who visits the premises of a business decides not to buy any of the products offered may be several. Perhaps you have not found what you were looking for, you may not have liked any of the products offered, you may have received poor care, or simply may have entered the business only to see the products on sale.

But whatever the reason this person does not decide to buy, our goal is to achieve precisely the opposite. And to have a greater chance of achieving this, we recommend the following process consists of seven steps:

1. Greet customer

The first step we must take for a customer to visit your business will decide to buy, is healthy.

We greet you just go to our store or shop, and much better if the greeting is accompanied by a smile.

2. Follow

Once we greeted, we must follow, ie paying attention to what you do.

This may need a bit closer to him, but always trying not to get too close, so that he can not feel uncomfortable or pressured.

3. Keep a safe distance

Once we have followed, we must maintain a safe distance that allows us to observe, and be near him if you request our help.

4. Cracking the nonverbal language

By observing the client, we try to decipher nonverbal language, for example, we try to figure out if you take time to observe or products, or you may need our help.

5. Closer to the customer

Although the customer has not asked for our help, if we notice that it might need, we must take the initiative to approach him and ask if we can help with anything.

We know when we approach the customer, and in doing so, try not to discomfort or pressure.

6. Be his adviser and counsel

Once we are in contact with the client, we advise and counsel.

This means answering all queries that we can do (to do this we must be knowledgeable about our product), and recommend products that you may need (but always being honest, and recommending only the products you really want or need).

7. Selling and thank

And finally, we must try to sell the product, so it may need to induce or invite subtly purchase.

And once it is decided on the purchase, we must never forget to say “thanks.”

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